If you’re the owner of a small auto body repair and refinishing shop that has seen a steady increase in customers over the years, it’s but a natural progression to think of expanding the business. Or maybe you’ve done just that and already have a couple or even several sites that offer auto body or collision repair services. One of the things you will have noticed and should be addressing on a continuous basis is quality control. As you expand your business with several sites operational in a wide geographical area, it becomes physically impossible to be always present every time a dissatisfied or marginally satisfied customer shows up at one of your branches maxicheck price. Maintaining the same standards of quality, ethics and performance is a demanding task that you as the owner may not have been prepared for or even bothered about when you were operating just a single collision repair shop. And it today’s world where a single tweet or status update can damage your business, ensuring quality control across all steps or addressing the concerns of dissatisfied customers is of prime importance.
Consider the various activities that need to be performed when you take in a vehicle that needs collision repair autel maxisys ms906. First of all you need to have a good estimating process that takes into account the parts, materials and labor involved in restoring that vehicle to the condition it was in before the accident. A distressed customer wants to know as soon as possible how much and how soon the vehicle can be repaired. That car may be the only car a family has and it’s going to crimp that family’s mobility as long as it’s in the shop. But before you can give an estimate of a turnaround time, you have to make sure that the parts are available. And even then, you have to be able to give a competitive price because let’s face it, your customer has the choice of a couple more shops when he or she is looking for collision repair services.
In the event you are able to convince the customer that you offer superior value and quality in collision repair compared to the competition, customer satisfaction is a subjective thing. There will be people who are easy to please and some who can be unreasonable. Like it or not, there must be a person within the company assigned to monitor the quality control and customer satisfaction process. When you have expanded your auto body or collision repair services beyond one or two sites, customer experience management is a process that must be given some thought and effort. Maintaining a customer base that has a high number of repeat or referred business is the only way to keep your collision repair operations viable into the future.
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